in business, Every Need has A SOLUTION.
And every question has an answer. At Customer Analytics, we are all about immersing ourselves in your business needs and coming up with innovative solutions to address them. With more than two decades of experience, and a strong business solutions team, we believe we have what it takes to get things done.
From data processing to providing operational support to building complex applications to employing analytical tools for business insights, we do all that it takes to solve your business problems, and more.
We solve business problems by bridging the gaps and connecting the dots. From data processing to providing operational support to building complex applications to employing analytical tools for business insights, we do all that it takes to solve your business problems, and more.
Fundamental to our approach is the perfect ratio of Understanding : Execution. Understanding involves understanding the business, existing data, tools, needs, challenges and possible solutions. Execution involves creating a plan of action, putting the right team in place to implement it and providing the required training, monitoring and support needed to take it to conclusion.
We go above and beyond the conventional solutions to business problems and become true partners in solving business problems.
Bridging the Gaps
Quite often there is a huge gap between the promise of a new tool or technology and its realization.
Business users are excited about the potential of the promise, but need a partner who can understand the nuances of integration and to help in fitting the tool/service into an existing ecosystem while retaining business context.
Customer Analytics has been that partner on numerous occasions.
For example, how does one marry a modern, tablet-based store sales application with a legacy point-of-sale system, and ensure modern day response times? Through in-depth understanding of our clients’ systems and processes, and innovative thinking to address technologic or data gaps, CA played the 'integration' role, bridging the gap between the old and new.
We are always looking for something beyond the obvious. Customer Analytics looks at your processes and systems with a critical eye to come up with something that is better than the sum of its parts. We don’t accept that it's just "the way we do things" and are always looking for better ways.
For example, in a complex supply chain, it is not uncommon to have delivery delays to the end consumer, and businesses usually end up scrambling at the last minute to communicate and respond. Through extensive analysis of the supply chain, we are able to identify the sources of the delays and the specific deliveries they might impact, much in advance, thereby enabling the operators down the line to make necessary adjustments.