Customer Analytics is a technology, delivery, and support partner with Cherwell. We have a large team of Cherwell-certified developers and administrators who are also ITIL certified. We help organizations to not only implement ITSM tools, but to set them up to follow ITIL 4 best practices.
Our experts help clients get up and running quickly in Cherwell, whether migrating to Cherwell from ServiceNow, upgrading to new Cherwell versions, or starting from scratch.
We have also successfully implemented many innovative and dynamic customizations that have transformed the way our clients manage their projects and processes using Cherwell.
Customer Analytics maintains an information-sharing website called CherwellCorner, where Cherwell enthusiasts can gain knowledge on Cherwell, ITSM, and ITIL framework and practices. We have so much Cherwell knowledge and expertise that we want to share how to fix issues, quick tricks and tips, and do’s and don’ts.
Integration with third party tools such as:
Customer Analytics has significant experience in ServiceNow and can help get you up and running quickly on this
popular ITSM platform.
We have a large team of certified ServiceNow engineers with expertise in the full system development lifecycle of ServiceNow: from requirements analysis, story building, sprint planning, development, unit testing and QA, to deployment and sprint review.
We have successfully implemented many innovative and dynamic customizations that have transformed the way our clients manage their projects and processes using ServiceNow. As we have been working with ServiceNow for more than 4 years, we also have experience in migration between ServiceNow versions.
IT Infrastructure Support
Customer Analytics provides configuration, maintenance and support of core IT infrastructure and systems.