Welcome to Synergetic Thinking.

Technology is just a tool, not a solution by itself. We believe in developing solutions backed by thorough business understanding, robust data and rigorous analytical thinking. The real magic in any solution lies in the synergy between Data, Analytics and Technology; we call this Synergetic Thinking.

The perfect ratio

Our business is built on the principles of balance and proportion, where the right combination of factors complement each other rather than compete. We call this balance the Perfect Ratio. At Customer Analytics, we seek to balance the technological component with the human side.

To this end, the ratio character “:” symbolizing proportionality has been introduced in the logo, not simply as an element of design, but to highlight the importance of balance within Customer Analytics. This thought is also characterized by our tagline Human Technology.

The theme of balance is carried through to our daily operations where traditional values and strong fundamentals are combined with newer processes and the nimble-footed agility of a startup. We believe this balance is especially crucial at a time when technology is evolving so quickly. And this has helped us sail through the inevitable highs and lows in the industry, and register a positive growth rate every year since our inception nearly two decades ago.

Our credentials

Offices in
India and U.S.

350+
team members

Expertise across retail,
health care, education
and varied B2B businesses

Robust processes in data, analytics,
software technology, systems integration
and IT services management

Highly proficient senior management team
with new age talents in data sciences,
analytics and emerging technology platforms

Areas of Operation

ANALYTICS & MACHINE LEARNING
  • Predictive Modeling
  • Segmentation & Clustering
  • Spatial Analysis
  • Retail Analytics
  • Supply Chain Analytics
  • Health Care Analytics
  • Education Analytics
  • Big Data & Web Analytics
BUSINESS INTELLIGENCE
  • Data Analysis and KPI Generation
  • BI Dashboards (Power BI, Microstrategy...)
  • Custom Reports (SSRS...) Predictive Modeling
DATA MANAGEMENT
  • Data Cleansing, Analysis & Transformation
  • Database Design, Development & Optimization
  • BI Reporting & OLAP Cubes
  • Master Data Management
  • Data Warehousing
  • Data Warehousing Services
SOFTWARE DEVELOPMENT & MAINTENANCE
  • Business Process Automation
  • App Development (mobile, web, desktop)
  • CMS (Sitecore, Umbraco...)
  • ERP (Dynamics 365, MAPICS…)
  • E Commerce
  • WMS (HighJump)
  • CRM (custom, Salesforce, Dynamics 365...)
  • Legacy Systems Support
  • ServiceNow (setup, customization, migration)
  • EDI
QUALITY ASSURANCE
  • Manual Testing
  • Test Automation
  • Load, Performance Testing
CLOUD SERVICES
  • Azure
  • Amazon Web Services
  • Big Data
IT SERVICES MANAGEMENT
  • ServiceNow(Admin, Operations)
  • Systems Admin (database, server, network, security...)
  • App Admin (AX, O365…)
  • Process Monitoring & Management

DATA, ANALYTICS & BUSINESS CONSULTING

ANALYTICS & MACHINE
LEARNING

  • Predictive Modeling
  • Segmentation & Clustering
  • Spatial Analysis
  • Retail Analytics
  • Supply Chain Analytics
  • Health Care Analytics
  • Education Analytics
  • Big Data & Web Analytics

BUSINESS
INTELLIGENCE

  • Data Analysis and KPI Generation
  • BI Dashboards (Power BI, Microstrategy...)
  • Custom Reports (SSRS...)

DATA
MANAGEMENT

  • Data Cleansing, Analysis & Transformation
  • Database Design, Development & Optimization
  • BI Reporting & OLAP Cubes
  • Master Data Management
  • Data Warehousing Services
  • Database Administration

SOFTWARE SERVICES

SOFTWARE DEVELOPMENT & MAINTENANCE

  • Business Process Automation
  • App Development (mobile, web, desktop)
  • CMS (Sitecore, Umbraco...)
  • ERP (Dynamics 365, MAPICS…)
  • E Commerce
  • WMS (HighJump)
  • CRM (custom, Salesforce, Dynamics 365...)
  • Legacy Systems Support
  • ServiceNow (setup, customization, migration)
  • EDI

QUALITY
ASSURANCE

  • Manual Testing
  • Test Automation
  • Load, Performance Testing

IT INFRASTRUCTURE SERVICES

CLOUD
SERVICES

  • Azure
  • Amazon Web Services
  • Big Data

IT SERVICES
MANAGEMENT

  • ServiceNow (Admin, Operations)
  • Systems Admin (database, server, network, security...)
  • App Admin (AX, O365…)
  • Process Monitoring & Management

Our Clients

Our client relationships are long standing, and characterized by both breadth and depth. We become true partners for our clients, providing critical technical, business and operational support that keeps their business running smoothly.

Our clients are spread across a variety of domains and industries.

DOMAINS

  • Retail Retail

  • Health Care Health Care

  • B2B Wholesale/B2B

  • Manufacturing Manufacturing

  • Education Education

  • Technology Technology

Our client relationships are long standing, and characterized by both breadth and depth. We become true partners for our clients, providing critical technical, business and operational support that keeps their business running smoothly.

Our clients are spread across a variety of domains and industries.

INDUSTRIES

  • Furniture

    Furniture
  • Mattresses

    Mattresses
  • Electronics

    Electronics
  • Organic
    Farming

    Organic Farming
  • Retail
    Associations

    Retail  Associations
  • Flooring

    Flooring
  • Appliances

    Appliances
  • Cookware & Kitchen
    Appliances

    Cookware Kitchen Appliances
  • Online
    Education

    Online Education
  • Hospitals

    Hospitals
  • Health Care
    Research

    Research
  • IT Services
    Providers

    IT Service Providers
  • IT Product
    Developers

    Product Development Companies

KEY PEOPLE

Mike Knight

Founder & Mentor

Mike co-founded his first company while working as Director of the Applied Population Laboratory at the University of Wisconsin-Madison over 20 years ago. That company, ThirdWave Research Group, eventually became what is now Customer Analytics. Today, after decades of practical experience solving business issues as a Trusted Third Party directly for the C-Suite, Mike’s focus has shifted to mentoring and guiding his 350+ friends and colleagues at Customer Analytics. Mike’s common sense and knowledge of statistical techniques, along with a pirate’s knowledge of obscure data sources, are treasures to be passed on to the next generation of data scientists and business leaders. Thankfully, Mike is uniquely able to find ways to pass along this knowledge, and takes pleasure in doing so.

Swami Rajagopalan

CEO

Swami, as the co-founder and CEO of Customer Analytics, enjoys working at the intersection of business and technology. His experience with businesses across several verticals enables him to understand and anticipate business needs and provide technology solutions to improve efficiency and profitability. Swami lives by the mantra of “do the right thing”— for customers, his co-workers, his family and for society. In recent years, he has taken on the role of mentor for his colleagues to ensure greater work-home balance in their lives, keeping with the company motto of putting people before profit. Passionate in growing the CSR arm of CA, he has started several initiatives, raising funds and helping hands within the company for social causes. Swami has graduate degrees from the University of Massachusetts, Amherst, and the University of Wisconsin, Madison.

Rajesh Balchandran

President & COO

Rajesh Balchandran has been leading the day to day operations of Customer Analytics presiding over its growth from 50 employees to its present size. A computer scientist by profession, he holds a doctorate from Rutgers University in the field of signal processing and pattern recognition. His skills as a technologist and researcher were honed at IBM’s TJ Watson Research Center in New York, where he worked as a research staff member for 10 years in the then emerging fields of natural language understanding and machine learning. A perfectionist with an eye for detail and elegance, Rajesh is passionate about using technology and data to efficiently and effectively solve customer problems. He believes in leading by example and is extremely pragmatic, focussing on essentials to get the job done. Above all, he is keen on giving back to the community by generating employment opportunities to those who normally might not have a chance. Outside of work, Rajesh is an amateur artist, photographer and skilled woodworker.